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Best LLM for Customer Support

13 models ranked for customer support tasks. Sorted by benchmark quality score, with price as a secondary factor.

Best Quality

Gemini 2.0 Flash

Google

ELO 1330

Cheapest Option

Mistral 7B

Mistral AI

$0.04/1M/1M input

All Models for Customer Support

#	Model	Provider	Input / 1M	Output / 1M	ELO	Flags
🥇	Gemini 2.0 Flash	Google	$0.10/1M	$0.40/1M	1330
🥈	Grok 2	xAI	$2.00/1M	$10.00/1M	1290
🥉	GPT-4o	OpenAI	$2.50/1M	$10.00/1M	1286
4	GPT-4o mini	OpenAI	$0.15/1M	$0.60/1M	1272
5	Mistral Large	Mistral AI	$2.00/1M	$6.00/1M	1251
6	Llama 3.1 70B	Meta	$0.35/1M	$0.40/1M	1247	OSS
7	Command R+	Cohere	$2.50/1M	$10.00/1M	1230
8	Command R	Cohere	$0.15/1M	$0.60/1M	1200
9	Claude 3 Haiku	Anthropic	$0.25/1M	$1.25/1M	1179
10	Llama 3.1 8B	Meta	$0.06/1M	$0.06/1M	1176	FreeOSS
11	Phi-3.5 Mini	Microsoft	$0.10/1M	$0.10/1M	1112	FreeOSS
12	Mistral 7B	Mistral AI	$0.04/1M	$0.04/1M	1072	FreeOSS
13	Perplexity Sonar Large	Perplexity	$1.00/1M	$1.00/1M	—

Why We Picked These Models

Gemini 2.0 Flash

$0.10/1M/1MELO 1330

Gemini 2. Latest-gen quality with Flash-tier pricing.

Grok 2

$2.00/1M/1MELO 1290

Grok 2 is xAI's latest model with access to real-time X data and a distinctive personality. Real-time X (Twitter) data access.

GPT-4o

$2.50/1M/1MELO 1286

GPT-4o is OpenAI's flagship multimodal model, capable of reasoning across text, images, and audio in a single model. Multimodal: handles text, images, and audio natively.

Compare Top Models

Gemini 2.0 Flash vs Grok 2 Gemini 2.0 Flash vs GPT-4o Gemini 2.0 Flash vs GPT-4o mini Gemini 2.0 Flash vs Mistral Large

Frequently Asked Questions

What is the best LLM for customer support?

Gemini 2.0 Flash by Google is rated as the best model for customer support with an ELO score of 1330. Latest-gen quality with Flash-tier pricing.

What is the cheapest LLM for customer support?

Mistral 7B is the most affordable option for customer support at $0.04/1M per 1M input tokens. It is also available for free.

Is there a free LLM for customer support?

Yes, Llama 3.1 8B and Phi-3.5 Mini and Mistral 7B are available for free and suitable for customer support.